U.S. Renters Not Satisfied With Their Apartments and Buildings

The Net Promoter Score of 1600 renters across the U.S. show that they register a moderate level of overall dissatisfaction with their rental situation. Satisfaction, as measured by the NPS scale, was -6.2, or “not satisfied.”

This means the majority of renters (but certainly not all) think that building management is not interested in addressing their requests, or even in hearing from them.

Renters biggest complaints, aside from rent increases, are around poor maintenance, noise and unresponsive staff. The findings are part of a 2019 national renter’s survey called “Keeping Renters Happy,” sponsored by ResidentRated, a national provider of rental satisfaction survey programs. The complete report is available by contacting the company at www.residentrated.com.